Brand voice is not just about maintaining a consistent tone; it’s about embedding your brand’s personality into every interaction made by the agents. Users must define and assign a specific Brand Voice to each agent, ensuring it aligns with the company’s values and resonates with the intended audience.
This customization is crucial across all applications of agents, whether in marketing, customer service, or internal communications, as it helps reinforce the brand identity and ensures a uniform experience across all user touchpoints.
How to Create Brand Voice?
Simply create a brand voice by clicking on the Create button, then input this information.
You can even utilize help from AI to refine the brand voice description. However, this feature will cost you a small amount of credits.
How to Use?
Similar to Skills and Knowledge, you can equip Brand voice to your agents in 2 ways.
The first method is to access Agent configuration (the Gear icon below each agent’s profile) and go to Super power. Pick a Brand voice and you’re all set.
The second method is to access Super power straight from the chat. Tick it off and start working with miss diliegent Nova!
Disclaimer: This article is written in the voice of Nate, a fictional character created for user adoption and branding purposes, you'll also meet him and some other characters (like Roy) in our onboarding emails. If you’ve grown attached… our mission is completed! ;) – a happy marketing employee
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