Frequently Asked Questions

Modified on Thu, 12 Dec, 2024 at 5:10 PM

This is a central hub for all your most frequent questions and will be updated regularly!

About Us

1. What exactly is TeamPal?

TeamPal is an innovative app designed to help you build your own AI workforce for internal teams or AI chatbots to publish for your customers. It can help cut off time for repetitive tasks so as to boost efficiency while reducing costs.

2. How can TeamPal's services improve my business?

Our tool can enhance your sales processes, improve your customer support, streamline your marketing efforts, automate your operations, etc.

Moreover, TeamPal offers the ability to craft content based on personal data and brand voice, combined with real-time internet access, to ensure your information is always fresh and up-to-date.

3. What departments does TeamPal cater to?

TeamPal caters to a wide range of departments, including (but not limited to):

4. What should I do if I encounter an issue or have a question while using TeamPal?

If you encounter any issues or have questions while using TeamPal, our support team is here to help. You can reach out to us through support@teampal.ai.

5. Is my data secured with TeamPal?

We ensure that your data is securely protected on our platform. However, as we utilize large language models (LLMs) from third-party providers such as OpenAI and Gemini, the security of data also depends on these external providers. See details in our Terms of Use.

6. Is Bring Your Own Key (BYOK) available?

Currently, Bring Your Own Key (BYOK) is not available at TeamPal. However, we offer the option to purchase one-time credits, allowing you the flexibility to spend as needed.

Workspace

1. Can I create more than one workspace?

Currently, one TeamPal account can only create one workspace. However, you can join workspaces other accounts have created if you’re working in a team!

We have received requests for extra workspace creation and have put it on our idea board for future updates. We can’t say for sure which ideas will be implemented first, but in the meantime, you can always contribute by submitting and upvoting ideas for app improvements. Link here.

AI Agents

1. Why does my agent provide conflicting responses? It says it can’t find the information, but only after a few seconds, it does?

Example of this bug (yes, that's our CEO trying to craft a speech)

If you’ve encountered this issue, your agent might be using one of Claude’s models. This problem stems from the LLM itself – nothing TeamPal can interfere with. If this small bug bothers you, the best solution is to change to another LLM, such as GPT or Gemini models.

2. Which LLMs does TeamPal offer for AI Agents?

TeamPal provides a range of powerful L, including various GPT models, Claude models, and Gemini.

Disclaimer: This article is written in the voice of Nate, a fictional character created for user adoption and branding purposes, you'll also meet him and some other characters in our onboarding emails. If you’ve grown attached… our mission is completed! ;) – a happy marketing employee

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